1. Introduction
These Terms and Conditions govern your use of the David Rozman Hair Salon website, booking system, and salon services. By creating an account, making a booking, or using our services, you agree to be bound by these terms.
Please read these terms carefully before using our services. If you do not agree with any part of these terms, please do not use our website or services.
2. Definitions
- "Salon" refers to David Rozman Limited trading as David Rozman Hair Salon
- "Client" refers to any person who books or receives services from the Salon
- "Services" refers to all hair and beauty treatments offered by the Salon
- "Booking System" refers to our online appointment booking platform
- "Deposit" refers to any advance payment required to confirm a booking
3. Account Creation
3.1 Creating an Account
You may create an account through our booking system either by:
- Registering directly on our website
- Completing registration via a link sent to you by the Salon via SMS or email
3.2 Account Responsibilities
You are responsible for:
- Providing accurate and complete information
- Maintaining the confidentiality of your account credentials
- All activities that occur under your account
- Notifying us immediately of any unauthorised use
4. Bookings and Appointments
4.1 Making a Booking
Appointments can be made through our online booking system or by contacting the Salon directly. All bookings are subject to availability.
4.2 Booking Confirmation
A booking is confirmed when:
- Self-booked appointments: You will receive an email confirmation once your booking is submitted and any required deposit is paid
- Salon-created appointments: The booking is confirmed once you pay the deposit via the link sent to you
4.3 Deposits
Deposits may be required to confirm your booking. The deposit amount varies depending on the service booked. Deposits are processed securely through Stripe. By paying a deposit, you agree to these Terms and Conditions.
5. Cancellation Policy
5.1 Client Cancellations
- More than 48 hours before appointment: Full deposit will be transfered onto your account (No refunds for deposits)
- Less than 48 hours before appointment: Deposit is forfeited and non-refundable
In exceptional circumstances, the Salon may, at its sole discretion, offer a refund or credit for late cancellations. This is not guaranteed and will be assessed on a case-by-case basis.
5.2 Salon Cancellations
If the Salon needs to cancel your appointment, we will:
- Contact you via phone, email, or SMS as soon as possible
- Offer to reschedule your appointment
- Offer an alternative stylist where available
- Provide a full refund of any deposit paid if no suitable alternative can be arranged
6. No-Show Policy
A "no-show" occurs when a client fails to attend their appointment without prior notice.
- Your deposit will be forfeited and for future bookings we may require full payment in advance before the appointment can be confirmed
This policy exists to protect our stylists' time and ensure availability for all clients.
7. Late Arrivals
We understand that delays happen. However, please be aware:
- If you arrive late, we may need to shorten your service to avoid impacting other clients
- If you are significantly late and there is no time to complete your service, the Salon may need to reschedule or cancel your appointment
- If your late arrival results in cancellation, this may be treated as a no-show at the Salon's discretion
- If there are no appointments following yours, we may accommodate your late arrival at the Salon's discretion
Please contact us as soon as possible if you are running late.
8. Pricing
8.1 Service Prices
All prices are displayed on our website and booking system. Prices are subject to change without notice, but any price quoted at the time of booking will be honoured for that appointment.
8.2 Price Variations
The final price may differ from the original booking if:
- Additional services are requested during your appointment
- The condition of your hair requires different or additional treatments
- Colour correction or additional work is needed beyond the original service
You will always be informed of any price changes before additional work is carried out, and your consent will be obtained.
9. Payments
We accept payment via card (processed through Stripe) and cash. Full payment is required at the end of your appointment unless otherwise agreed. All payment card details are processed securely by Stripe and are not stored on our systems.
10. Gift Cards and Vouchers
10.1 Purchase
Gift cards can be purchased in-salon. Upon purchase, you will receive a unique code for your gift card.
10.2 Terms of Use
- Gift cards are valid for 12 months from the date of purchase
- Gift cards are non-refundable under any circumstances
- Gift cards cannot be exchanged for cash
- Lost or forgotten gift card codes cannot be retrieved by the Salon — please keep your code safe
- Gift cards can be used for any salon services
- Any remaining balance after use will remain on the gift card until expiry
11. Skin Tests (Patch Tests)
For certain colour services, a skin test (patch test) is required at least 48 hours before your appointment. This is for your safety and is mandatory.
- If you have not had a skin test within the required timeframe, we may not be able to proceed with your colour service
- Skin test kits can be collected from the salon or delivered to your home address upon request
- If you have a reaction to a skin test, please contact us immediately and do not attend for your colour service
12. Health and Safety
12.1 Allergy and Health Information
You must inform us of any allergies, skin conditions, or health issues that may affect your treatment. This information will be stored securely in accordance with our Privacy Policy. Failure to disclose relevant health information may affect the outcome of your service and could pose a risk to your health.
12.2 Consultation
Certain services may require a consultation before booking. The Salon reserves the right to refuse service if, in our professional opinion, the requested service would not be suitable or safe for you.
13. Service Satisfaction
13.1 Our Commitment
We strive to provide excellent service and want you to be happy with your hair. If you are not satisfied with your service, please let us know as soon as possible, ideally before leaving the salon.
13.2 Complaints and Adjustments
- Refunds are not provided for services rendered
- If you are unhappy with your service, we may offer a complimentary adjustment at the Salon's discretion
- Any complaints should be raised within 7 days of your appointment
- Resolution of complaints is at the sole discretion of the Salon
14. Minors
Clients under the age of 16 must be accompanied by a parent or guardian during their appointment. The parent or guardian is responsible for providing consent for services and for the minor's behaviour while on the premises.
15. Photography and Social Media
We may take photographs or videos in the salon for use on our website, social media, or marketing materials. If you do not wish to be photographed, please inform your stylist. By attending the salon, you consent to appearing incidentally in any photographs or videos taken, unless you have informed us otherwise.
16. Personal Belongings
The Salon is not responsible for any loss, damage, or theft of personal belongings brought onto the premises. Please keep valuables with you at all times.
17. Liability
17.1 Service Results
While we strive for excellent results, hair services are subject to individual factors including hair condition, history, and natural characteristics. We cannot guarantee specific outcomes, and results may vary.
17.2 Limitation of Liability
To the fullest extent permitted by law:
- The Salon's liability for any claim is limited to the price paid for the service in question
- We are not liable for any indirect, incidental, or consequential damages
- We are not liable for any damage resulting from failure to disclose relevant health or allergy information
17.3 Force Majeure
The Salon is not liable for any failure to perform obligations due to circumstances beyond our reasonable control, including but not limited to severe weather, power failures, or public health emergencies.
18. Behaviour
We reserve the right to refuse service or ask any client to leave the premises if their behaviour is deemed inappropriate, aggressive, or disruptive to staff or other clients. In such cases, no refund will be provided.
19. Intellectual Property
All content on our website, including text, images, logos, and design, is the property of David Rozman Limited and is protected by copyright. You may not reproduce, distribute, or use any content without our written permission.
20. Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on our website with an updated revision date. Continued use of our services after changes are posted constitutes acceptance of the revised terms.
21. Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
22. Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
23. Contact Us
If you have any questions about these Terms and Conditions, please contact us:
David Rozman Limited
Base Kamp, 61 Chorlton Street, Manchester, M1 3FY
Phone: 0161 832 0179
Email: hair@davidrozman.co.uk
Website: davidrozman.co.uk