1. Introduction
David Rozman Limited ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website, booking system, and salon services.
We are the data controller responsible for your personal data and are registered in England and Wales. For any questions regarding this policy or your personal data, please contact us at hair@davidrozman.co.uk.
2. Data We Collect
We collect and process the following categories of personal data:
2.1 Account Information
- Full name
- Email address
- Telephone number
- Home address (only if you request a skin test delivery)
2.2 Health Information
- Allergy information
- Skin sensitivity details
- Any health conditions relevant to our services
This health data is classified as special category data under UK GDPR. We collect this information with your explicit consent to ensure your safety during treatments and to comply with our duty of care.
2.3 Booking and Transaction Data
- Appointment history
- Services received
- Payment records (processed securely via Stripe, Cash, Terminal, Account Credit, Etc)
- Gift card purchases and redemptions
2.4 Technical Data
- IP address
- Browser type and version
- Pages visited and interaction data (via Google Analytics)
3. How We Collect Your Data
We collect data through the following methods:
- Directly from you when you create an account, book an appointment, or contact us
- Via our booking system when appointments are created on your behalf by salon staff
- Through account creation links sent to you via SMS or email
- Automatically through cookies and similar technologies when you visit our website
4. How We Use Your Data
We use your personal data for the following purposes:
- To create and manage your account
- To process and manage your bookings
- To process payments and deposits via Stripe
- To send appointment confirmations, reminders, and updates via email (EmailJS) and SMS (Vonage/Nexmo)
- To ensure your safety by recording allergy and health information
- To send occasional marketing communications (with your consent)
- To improve our website and services through analytics
- To comply with legal obligations
5. Legal Basis for Processing
We process your personal data under the following legal bases:
- Contract: Processing necessary to provide our services and manage your bookings
- Consent: For marketing communications and processing health/allergy data
- Legitimate Interests: To improve our services, prevent fraud, and ensure security
- Legal Obligation: To comply with applicable laws and regulations
6. Third-Party Services
We share your data with the following third-party service providers who process data on our behalf:
- Stripe: Payment processing (payment card details are handled directly by Stripe and are not stored on our systems)
- EmailJS: Email delivery service for confirmations and communications
- Vonage/Nexmo: SMS delivery service for appointment reminders and updates
- Google Analytics: Website analytics and performance monitoring
- Google Search Console: Website search performance
- Ubersuggest: SEO analytics
All third-party providers are contractually obligated to protect your data and only process it according to our instructions.
7. Data Storage and Security
Your personal data is stored on a secure MySQL database hosted on a VPS server located in the United Kingdom. We implement appropriate technical and organisational measures to protect your data, including:
- Encrypted data transmission (SSL/TLS)
- Secure server infrastructure
- Access controls and authentication
- Regular security updates and monitoring
8. Data Retention
We retain your personal data for as long as you remain a client of the salon and indefinitely thereafter to maintain your appointment history and preferences for future visits. If you wish to have your data deleted, please contact us (see Section 10).
9. CCTV
We operate CCTV cameras in and around the salon premises for the safety and security of our clients, staff, and property. CCTV footage is retained for a limited period and accessed only when necessary for security purposes or legal requirements.
10. Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
- Right of Access: Request a copy of the data we hold about you
- Right to Rectification: Request correction of inaccurate data
- Right to Erasure: Request deletion of your data
- Right to Restrict Processing: Request limitation of how we use your data
- Right to Data Portability: Request transfer of your data
- Right to Object: Object to processing based on legitimate interests
- Right to Withdraw Consent: Withdraw consent for marketing at any time
To exercise any of these rights, please contact us at hair@davidrozman.co.uk with your request and the reason for it. We will respond within 30 days.
11. Marketing Communications
With your consent, we may send you marketing communications via email or SMS about our services, offers, and promotions. You can opt out at any time by:
- Clicking the unsubscribe link in any marketing email
- Replying STOP to any marketing SMS
- Contacting us at hair@davidrozman.co.uk
12. Cookies
Our website uses cookies. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.
13. Children's Privacy
Our services are available to clients of all ages. For clients under 16 years of age, we require parental or guardian consent for account creation and data processing. A parent or guardian must accompany minors during salon visits.
14. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
15. Complaints
If you have concerns about how we handle your personal data, please contact us at hair@davidrozman.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
16. Contact Us
David Rozman Limited
Base Kamp, 61 Chorlton Street, Manchester, M1 3FY
Phone: 0161 832 0179
Email: hair@davidrozman.co.uk